Refund policy
Policy Overview At jecsmdf.shop, we strive to ensure a seamless shopping experience. If you are not entirely satisfied with your purchase, our return and refund policy is designed to be fair and transparent.
Return Window You have 30 days from the date of receiving your item to request a return. If more than 30 days have passed since your delivery, we unfortunately cannot offer a refund or exchange.
Conditions for Returns To be eligible for a return, your item must meet the following requirements:
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The item must be in the same condition that you received it—unworn, unused, and unwashed.
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The item must be in its original packaging with all tags and labels intact.
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You must provide the receipt or proof of purchase (order number).
Return Procedure
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Contact our support team at info@jecsmdf.shop to initiate the process.
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Provide your order details and the reason for the return.
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Once your return is authorized, we will provide you with the return address and further instructions.
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Please Note: Returns sent back without prior authorization will not be accepted.
Refunds Once we receive and inspect your returned item, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that your financial institution may require additional time to post the transaction.
Damaged or Incorrect Items Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.